Some of you may remember how disappointed I was with my first Rin 360 faceplate. The colors were off. The details were lacking. The faceplate felt really cheap.
Ed over at Faceplate Addict agreed it was low quality when he got his first faceplates from Subcostume. He worked with Subcostume to improve the quality and offered me a replacement. Well, here it is.
Left: official original faceplate, middle: first custom faceplate, right: replacement faceplate
I encourage you to click the picture and look at it in a bigger size. The colors on the replacement faceplate are much better. The faceplate itself is white, unlike the beige of the original. The colors are more vibrant and the details in the picture actually make it to the faceplate. Compare Rin’s hand, foot, and skirt.
The faceplate itself is also better. The doors feel more solid, though nowhere near the quality of the original. The IR thing is black, like the original, and actually stays on the faceplate now. I already lost the one on the first faceplate since it was loose.
As you (might) be able to see, the back of the new faceplate is a lot more like the official faceplate. Everything has sharper and more defined edges, making it seem like like a cheap impression like the first one. Ironically, the new one weighs in at even less. 54.4 g
Though the faceplate is much better now, it’s still hard to excuse Subcostume’s customer service. They advertised a discount and never gave it to me. They ignored all my inquiries about it. They promised to refund my friend but never gave it to him. These are all signs of a company you should normally avoid dealing with.
The only reason I got a replacement is because of Ed’s dedication, and he doesn’t even work for Subcostume. Maybe they should learn a thing or two about communication and customer satisfaction from him.